Nicole Elizabeth Kachinski
Summary
Functions with grace and poise, always making a positive first impression in a role that includes many tasks simultaneously. Many of those duties include: Performing clerical duties for the department. Complete coordination of nursing unit communications and activities. Functioning as a receptionist; greeting and directing patients, visitors, physicians, and other health care providers. Screening incoming telephone calls and paging physicians and specialists as needed. Monitoring department office equipment and troubleshooting minor problems, arranging repair of major malfunctions. Maintaining and ordering patient and unit supplies and equipment with an electronic requisition system. Regularly processing patient charges, to ensure proper collections occur. Assisting physicians and other health care team members with hospital systems as needed to access confidential patient information. Monitoring and updating physician and nursing orders. Accurately transcribing orders and seeking clarification when needed. Providing appropriate documentation at all times. Ensuring unit census and patient locations are always current. Coordination of tests and treatments across multiple departments to ensure patients receive continuity of care.
Personal Skills
- Proven record of exceptional customer service standards and attention to detail
- Consistently exhibits a pleasant demeanor and excellent interpersonal skills
- Well-developed communication skills both written and verbal with an extraordinary ability to adapt to interruptions including changing priorities and workloads
- High level of office setting competence including experience with: Multi-line phone systems, two-way radio systems, emergency communications monitoring, copy machines, faxes machines and scanners
- Software experience with: multiple Electronic Medical Records, different e-mail servers, Google’s family of products and an array of Microsoft programs including: Outlook, Lync, Word, Excel and Power Point
Work Experience
09/15 - Present: Health Unit Coordinator, Emergency Department, Aurora Lakeland Medical Center
Moved into current role after being asked by management to apply, based on merit and job performance. Currently functioning at a high level within the role carrying out tasks as outlined in the summary. Consistently performing above and beyond expectations: as reflected by much formal recognition, from both peers and managers.
02/14 – 09/15: Patient Access Representative, Aurora Lakeland Medical Center
Managed reception, including greeting visitors and responding to telephone and in-person requests for information. Verified information in the computer system was up-to-date and accurate. Developed and created a more effective filing system to accelerate paperwork processing.
06/12 – 09/17: Cosmetologist/Receptionist, Mia Faccia
Provided exceptional customer service at all levels from scheduling appointments to providing personal services.
Education
- 2025 - Current student – Associate’s Degree, General Education, UW - Milwaukee – Waukesha, WI
- 2014 - Professional Training Courses, Aurora Professional Development Courses – Elkhorn, WI
- 2009 - Licensed Cosmetologist, Academy of Cosmetology - Janesville, WI
- 2008 - High School Diploma, Delavan-Darien High School – Delavan, WI
References
References have been left off to protect privacy but are available upon request.
S89W34547 Eagle Terrace, Eagle, WI 53119 | 262-812-7494 | kachins2@uwm.edu